Administración efectiva de contact cente

Six Sigma Yellow Belt for BPO Operations

SEMINAR

May 12, 13, 19, 20 and 26

9:30 AM to 12:30 AM

Synchronous Virtual Format

$ 170 usd

$ 570,000 cop

objective

Six Sigma uses statistical tools to measure processes in terms of variation and defects, turning these into growth and improvement opportunities for the business. Adjustment for contact center operations, considering multiple operating variables.

Profits

  • Know the methodology, benefits, challenges and Six Sigma metrics, applicable to contact center operations, understanding  fundamentals of the statistical control of the process, as well as the tools and techniques to generate initiatives for improvement actions.
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20 HOURS OF TRAINING

Note: If one of the participants  have already passed the BASIC course  of 40  Hours. It is only suggested that you take 20 Hours with the 6 topics that appear in (*) and demonstrate the implementation of what has been learned through an applied project to obtain the LEAN SIX SIGMA YELLOW BELT certification

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DOWNLOAD THE BROCHURE

Take with you all the information from the Six Sigma Yellow Belt Seminar for BPO operations

DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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