Six Sigma uses statistical tools to measure processes in terms of variation and defects, turning these into growth and improvement opportunities for the business. Adjustment for contact center operations, considering multiple operating variables.
- Know the methodology, benefits, challenges and Six Sigma metrics, applicable to contact center operations, understanding fundamentals of the statistical control of the process, as well as the tools and techniques to generate initiatives for improvement actions.
20 HOURS OF TRAINING
Note: If one of the participants have already passed the BASIC course of 40 Hours. It is only suggested that you take 20 Hours with the 6 topics that appear in (*) and demonstrate the implementation of what has been learned through an applied project to obtain the LEAN SIX SIGMA YELLOW BELT certification
Synchronous Virtual Training
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.