top of page

ENTRENAMIENTO

The success of Teleacción is based on the methodology developed and operations in various types of voice and data BPO operations. After  After several years of research, Teleacción identified that the success of a sales, collection or service channel depended on the need to have a management model that aligns all the actors involved  at. This set of best practices guarantees standardized processes and aligned indicators, experience that constitutes the innovation behind the services provided by Teleacción.

PRODUCTOS GERENCIA MEDIA Y ALTA

9 HOURS OF TRAINING

Piano Keyboard_edited.jpg

Cómo administrar efectivamente canales digitales

Playing the Marimba_edited.jpg

Indicadores y métricas en canales digitales

Flute Player in Orchestra_edited.jpg

Monitoreo y aseguramiento de la calidad en canales digitales

LÍDERES Y DIRECTIVOS DE OPERACIÓN

These programs provide direction and management tools aimed at increasing productivity and optimizing resources in contact center management through the main critical areas of these operations: quality monitoring and assurance, human resource management, technology, administration, indicators and ICTs.

Drum Kit_edited.jpg

Recurso humano en canales digitales

Violin_edited.jpg

Habilidades comerciales por chat, Whatsapp, Telegram y Messenger

Playing Guitar_edited.jpg

Servicio al cliente por chat y redes sociales

Flute Player in Orchestra_edited.jpg

Administración de áreas de workforce

Drum Kit_edited.jpg

Administración de relación con el tercero

Violin_edited.jpg

Customer experience

Customer experience

9 HOURS OF TRAINING

Holding a Violin_edited.jpg

Marketing de contenidos

VERTICALES

Piano Keyboard_edited.jpg

Administración y desarrollo de canales de cobranza

Playing the Marimba_edited.jpg

Administración y desarrollo de canales de venta

Flute Player in Orchestra_edited.jpg

Administración y desarrollo de canales de servicio al cliente

Flute Player in Orchestra_edited.jpg

Administración de relación con el tercero

9 HOURS OF TRAINING

PRODUCTOS ASESORES

9 HOURS OF TRAINING

Playing the Marimba_edited.jpg

Cobranza exitosa al cliente

Flute Player in Orchestra_edited.jpg

Servicio exitoso al cliente

AGENTES

Sales, service and collections skills are developed through these programs. With  In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.

Saxophone Player_edited.jpg

Venta exitosa al cliente

Piano Keyboard_edited.jpg

Help Desk exitoso al cliente

OTROS PRODUCTOS

9 HOURS OF TRAINING

Flute Player in Orchestra_edited.jpg

Modelo de Precisión

Este programa proporciona una metodología de preguntas concretas que ayudan a clarificar las solicitudes de los clientes. Mediante el MODELO DE PRECISIÓN de TELEACCION podemos transformar diálogos con una estructura superficial a diálogos profundos logrando reconocer lo que el cliente comunica y de esa forma entregar la respuesta precisa. 

Entrenador de Entrenadores

Sales, service and collections skills are developed through these programs. With  In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.

MALLA CURRICULAR

Labor Technician

1st trimester