ENTRENAMIENTO
The success of Teleacción is based on the methodology developed and operations in various types of voice and data BPO operations. After After several years of research, Teleacción identified that the success of a sales, collection or service channel depended on the need to have a management model that aligns all the actors involved at. This set of best practices guarantees standardized processes and aligned indicators, experience that constitutes the innovation behind the services provided by Teleacción.
PRODUCTOS GERENCIA MEDIA Y ALTA
9 HOURS OF TRAINING
LÍDERES Y DIRECTIVOS DE OPERACIÓN
These programs provide direction and management tools aimed at increasing productivity and optimizing resources in contact center management through the main critical areas of these operations: quality monitoring and assurance, human resource management, technology, administration, indicators and ICTs.
9 HOURS OF TRAINING
Marketing de contenidos
9 HOURS OF TRAINING
PRODUCTOS ASESORES
9 HOURS OF TRAINING
AGENTES
Sales, service and collections skills are developed through these programs. With In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.
OTROS PRODUCTOS
9 HOURS OF TRAINING
Modelo de Precisión
Este programa proporciona una metodología de preguntas concretas que ayudan a clarificar las solicitudes de los clientes. Mediante el MODELO DE PRECISIÓN de TELEACCION podemos transformar diálogos con una estructura superficial a diálogos profundos logrando reconocer lo que el cliente comunica y de esa forma entregar la respuesta precisa.
Entrenador de Entrenadores
Sales, service and collections skills are developed through these programs. With In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.