ENTRENAMIENTO

The success of Teleacción is based on the methodology developed and operations in various types of voice and data BPO operations. After  After several years of research, Teleacción identified that the success of a sales, collection or service channel depended on the need to have a management model that aligns all the actors involved  at. This set of best practices guarantees standardized processes and aligned indicators, experience that constitutes the innovation behind the services provided by Teleacción.

PRODUCTOS GERENCIA MEDIA Y ALTA

9 HOURS OF TRAINING

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Cómo administrar efectivamente canales digitales

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Indicadores y métricas en canales digitales

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Monitoreo y aseguramiento de la calidad en canales digitales

LÍDERES Y DIRECTIVOS DE OPERACIÓN

These programs provide direction and management tools aimed at increasing productivity and optimizing resources in contact center management through the main critical areas of these operations: quality monitoring and assurance, human resource management, technology, administration, indicators and ICTs.

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Recurso humano en canales digitales

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Habilidades comerciales por chat, Whatsapp, Telegram y Messenger

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Servicio al cliente por chat y redes sociales

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Administración de áreas de workforce

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Administración de relación con el tercero

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Customer experience

Customer experience

9 HOURS OF TRAINING

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Marketing de contenidos

VERTICALES

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Administración y desarrollo de canales de cobranza

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Administración y desarrollo de canales de venta

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Administración y desarrollo de canales de servicio al cliente

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Administración de relación con el tercero

9 HOURS OF TRAINING

PRODUCTOS ASESORES

9 HOURS OF TRAINING

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Cobranza exitosa al cliente

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Servicio exitoso al cliente

AGENTES

Sales, service and collections skills are developed through these programs. With  In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.

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Venta exitosa al cliente

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Help Desk exitoso al cliente

OTROS PRODUCTOS

9 HOURS OF TRAINING

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Modelo de Precisión

Este programa proporciona una metodología de preguntas concretas que ayudan a clarificar las solicitudes de los clientes. Mediante el MODELO DE PRECISIÓN de TELEACCION podemos transformar diálogos con una estructura superficial a diálogos profundos logrando reconocer lo que el cliente comunica y de esa forma entregar la respuesta precisa. 

Entrenador de Entrenadores

Sales, service and collections skills are developed through these programs. With  In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.

MALLA CURRICULAR

Labor Technician

1st trimester

2nd Trimester

3rd trimester

Introduction to BPO

P

CR2

Introduction to Sales

P

CR2

Transactional Monitoring

P

CR2

Math

CR3

Statistics

CR3

BPO Data

P

CR2

ICT Contact

P

CR2

Ethics

CR3

Security and Habeas Data

P

CR2

Communicative skills

CR2

Introduction to Collections

P

CR2

English Level A1

CR3

Entrepreneurship

CR1

Introduction Service to  Customer

P