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Acceso Certificados Jornada LOCC

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How to effectively manage digital channels

Downloadable

Descargables

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Handbook

Manual Key Performance Indicators in Customer Service Operations

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Tool

Tool to Calculate Number of Agents in INBOUND channels

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Tool

Multiskill agent calculation tool

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Tool

Tool to Calculate Number of Agents in OUTBOUND Channels

Infographics

Process Monitoring by Competencies and Transactional

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Supervisor Profile

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Monitor Profile

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The Operation Leader for Contact Centers

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Audit team

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How to Recognize a Leader in Operation for Contact Centers?

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Omnichannel

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8 Key Moments of Sizing in the Contact Center

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Customer Service on Social Networks

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Shared Resource Center

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Times and Roles in the Contact Center

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7 Keys in Telephone Service

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Successful Negotiation

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Adult Learning

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Differential Skills by Types of Advisors

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Report

What Industry Leaders Know

Infographics

The Teleaccion Now Experience in Era 4.0

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Pasos para montar un dashboard con Power BI para centros de relacionamiento

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