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It is the consulting process that reviews the current indicators of each BPO campaign, determining improvement gaps in terms of: 

  • Relevance of the indicator, magnitude with which it is measured, sources of the indicator, goal, among others. 
  • Indicators to incorporate.
  • Dashboard development at the level of advisors, supervisors and management.

Calibrating Indicators * Price to be agreed according to project

SKU: Calibrando Indicadores
$0.00Price
  • It is the consulting process that reviews the current indicators of each BPO campaign, determining improvement gaps in terms of: 

    • Relevance of the indicator, magnitude with which it is measured, sources of the indicator, goal, among others. 
    • Indicators to incorporate.
    • Dashboard development at the level of advisors, supervisors and management.

    It includes:

    • KPI's to be measured by campaign.
    • Goals of the KPI's.
    • Types of reports.
    • Types of indicators.
    • Analysis.
    • Continuous improvement

    Characteristics:

    • Success stories in similar campaigns.
    • Customized to the conditions of each campaign.
    • Includes calculation tools.
    • Custom dashboards.

    Profits:

    • Increase FCR.
    • Increase CEX (Customer Experience).
    • Decrease in BMT.
    • Decrease in care costs.
    • Workeforced area strengthening.

    Addressed to:

    Sales, service and collections operations.