It is the consulting process that reviews the current indicators of each BPO campaign, determining improvement gaps in terms of:
- Relevance of the indicator, magnitude with which it is measured, sources of the indicator, goal, among others.
- Indicators to incorporate.
- Dashboard development at the level of advisors, supervisors and management.
Calibrating Indicators * Price to be agreed according to project
SKU: Calibrando Indicadores
$0.00Price
It is the consulting process that reviews the current indicators of each BPO campaign, determining improvement gaps in terms of:
- Relevance of the indicator, magnitude with which it is measured, sources of the indicator, goal, among others.
- Indicators to incorporate.
- Dashboard development at the level of advisors, supervisors and management.
It includes:
- KPI's to be measured by campaign.
- Goals of the KPI's.
- Types of reports.
- Types of indicators.
- Analysis.
- Continuous improvement
Characteristics:
- Success stories in similar campaigns.
- Customized to the conditions of each campaign.
- Includes calculation tools.
- Custom dashboards.
Profits:
- Increase FCR.
- Increase CEX (Customer Experience).
- Decrease in BMT.
- Decrease in care costs.
- Workeforced area strengthening.
Addressed to:
Sales, service and collections operations.