Administración y desarrollo de canales d

How to monitor WhatsApp channels and Social networks

SEMINAR

Date to be defined

Time to be defined

Synchronous Virtual Format

objective

Design and successfully implement a monitoring system in multichannel operations in accordance with best practices.

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Profits

  • Know  the development and application of omnichannel in the different channels, increasing the quality and results of the operation.

  • Develop tools to improve quality in all channels.

9 HOURS OF TRAINING

Content

  • Omnichannel trends in channels

    • What is omnichannel

    • Advantage

    • Success stories

  • Omnichannel Management Model:

    • Journey Map

    • Types of channels: email, webinar, web page / landing page, chat, telephone contact, social networks, blog.

    • Each channel so

    • Objectives of the monitoring system

    • Skills to monitor

    • Types of monitoring

    • Monitoring frequency

    • When

    • To who

    • Examples of formats

    • Technological tools

    • Awards and penalties

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DOWNLOAD THE BROCHURE

Take with you all the information from the Seminar How to monitor WhatsApp channels and Social Networks

DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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