SEMINAR

How to effectively manage digital channels

Synchronous Virtual Format

20

Abril

9:30 AM

Hora Colombia

objective

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Content

  • Customer experience

    • NPS customer satisfaction

    • Quality of service SLA

    • Operative strategy

  • Relationship model

    • Better practices

  • Operating Model

    • Journey Map

    • Empathic map

    • Indicators, Efficiency, Quality, Cost Transactional Processes

    • Support processes

  • Technological tools

    • IVR

    • CTI

    • CRM

    • Social networks

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objective

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Aida Rincon

Senior Teleaction Consultant.

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objective

Indicadores y Métricas para Canales Digitales

17, 18, 19

MARZO

CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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