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Como monitorear y asegurar la calidad en

How to develop collection skills 4.0 by phone, chat, WhatsApp, Telegram and Messenger

SEMINAR

August 23 and 24

9:30 AM to 12:30 AM

Synchronous Virtual Format

$ 170 usd

$ 570,000 cop

* This value does not include taxes

objective

Obtain the necessary knowledge to successfully design and implement digital collections campaigns with significant increases in costs.

Profits

  • Know the fundamental principles that increase productivity in omnichannel collections operations. 

  • Possess the information to implement improvements in collection operations.

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6 HOURS OF TRAINING

Content

  • Channel types characteristics:

    • Telephone

    • Chat

    • WhatsApp

    • Telegram

    • Messenger

  • Skills to develop:

    • Probe

    • Profits

    • Objections

    • Closing

  • Use of emojis, emoticons and gif:

    • Examples

    • Better practices

  • Metrics to measure

  • Metric ratio

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DOWNLOAD THE BROCHURE

Take with you all the information from the Seminar How to develop skills in collections 4.0 by phone, chat, WhatsApp, Telegram and Messenger

Download

DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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