SEMINAR

How to effectively manage digital channels

objective

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

objective

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.

9 HOURS OF TRAINING

Content

  • Digital Channels:

    • Which are

    • Advantages and disadvantages

  • Bells:

    • Sales

    • Collections

    • Service

  • Digital channel sizing

    • Inbound and Outbound:

      • Characteristics of each channel

      • Indicators to measure efficiency, quality, cost.

      • Sizing

      • Calculation tools

      • How to achieve higher levels of contactability?

      • Effective contact and its relationship with the skills developed in the agents

      • Control panel

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