herramientas de precision en cobranzas.j

Successful customer collection

SEMINAR

Synchronous Virtual Format

objective

  • Determine minimum requirements of Agents.

  • Structure training programs.

  • Determine a mechanism for monitoring and verifying results.

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Profits

  • Increase payment commitments.

  • Decrease duration of contact.

  • Identify the classes of customers.

16 HOURS OF TRAINING

Content

  • Chapter I

    • Introduction to the report.

  • Chapter II

    • Information gathering.

    • Collection Indicators Questionnaire.

    • Group Telephone Collection.

    • Basic telephone collection skills per representative with their strengths and weaknesses.

    • Complementary collection skills.

  • Chapter III

    • Final evaluation.

    • Strengths.

    • Weaknesses

    • Improvement areas.

  • Annexes

    • Technisisms Manual.

    • Benefits manual.

    • Manual of objections.

    • Closure process through brain dominance.

    • Call structure.

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DOWNLOAD THE BROCHURE

Take with you all the information of the Seminar Increasing the experience in collection channels

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Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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