Determine minimum requirements of Agents.
Structure training programs.
Determine a mechanism for monitoring and verifying results.
Increase payment commitments.
Decrease duration of contact.
Identify the classes of customers.
16 HOURS OF TRAINING
Introduction to the report.
Collection Indicators Questionnaire.
Group Telephone Collection.
Basic telephone collection skills per representative with their strengths and weaknesses.
Complementary collection skills.
Manual of objections.
Closure process through brain dominance.
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Take with you all the information of the Seminar Increasing the experience in collection channels
Synchronous Virtual Training
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.