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Workforce area management

SEMINAR

Date to be defined

Time to be defined

Synchronous Virtual Format

objective

Obtain the necessary knowledge to manage digital channels taking into account theories of queues, profiles of people, etc.

Profits

  • Know the administration tools of Digital Channels.

  • Use calculation tools

  • Review of each sizing case

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12 HOURS OF TRAINING

Content

  • Digital Channels:

    • Which are

    • Advantages and disadvantages

  • Bells:

    • Sales

    • Collections

    • Service

  • Digital channel sizing

  • Inbound and Outbound:

    • Characteristics of each channel

    • Indicators to measure efficiency, quality, cost.

    • Sizing

    • Calculation tools

    • How to achieve higher levels of contactability?

    • Effective contact and its relationship with the skills developed in the agents

    • Control panel

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DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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