objective
Determine minimum requirements of Agents
Structure training programs.
Determine a mechanism for monitoring and verifying results.
Profits
Understand the importance of customer service within the company's overall customer satisfaction strategy.
Control the duration of contact and improve customer service.
Increase call quality and improve business possibilities.
Identify causes of calls and decrease in number of calls due to PQR.
16 HOURS OF TRAINING
Content
Chapter I
Introduction to the report.
Chapter II
Information gathering.
Customer Service Indicator Questionnaire.
Group Customer Service.
Basic Customer Service Skills per Representative with their Strengths and Weaknesses.
Complementary Customer Service Skills.
Chapter III
Final evaluation.
Strengths.
Weaknesses
Areas of improvement.
Annexes
Technicalities Manual.
Benefits manual:
Manual of objections:
Closure process through brain dominance.
Call structure.
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Take with you all the information of the Seminar Increasing the experience in collection channels
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
