herramienta de precision de servicio al

Successful customer service

SEMINAR

Synchronous Virtual Format

objective

  • Determine minimum requirements of Agents

  • Structure training programs.

  • Determine a mechanism for monitoring and verifying results.

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Profits

  • Understand the importance of customer service within the company's overall customer satisfaction strategy.

  • Control the duration of contact and improve customer service.

  • Increase call quality and improve business possibilities.

  • Identify causes of calls and decrease in number of calls due to PQR.

16 HOURS OF TRAINING

Content

  • Chapter I

    • Introduction to the report.  

  • Chapter II

    • Information gathering.

    • Customer Service Indicator Questionnaire.

    • Group Customer Service.

    • Basic Customer Service Skills per Representative with their Strengths  and Weaknesses.

    • Complementary Customer Service Skills.

  • Chapter III

    • Final evaluation.

    • Strengths.

    • Weaknesses

    • Areas of improvement.

  • Annexes

    • Technicalities Manual.

    • Benefits manual:

    • Manual of objections:

    • Closure process through brain dominance.

    • Call structure.

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Take with you all the information of the Seminar Increasing the experience in collection channels

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Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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