About us
We are a business network specialized in the BPO and Contact Center sector, which provides consulting and training services, considering the context in which the operation is located and in accordance with methodologies that guarantee tangible benefits for its clients and for the sector.
Training
Events (edit)
Certifications
Consultancy
OUR EXPERIENCE
Industry benchmarks
Development and research of best practices in BPO contact center operations management.
Creation and adjustment of competition standards for the BPO sector table of SENA (National Learning Service).
Trajectory
Development and research of best practices in BPO contact center operations management.
Creation and adjustment of competition standards for the BPO sector table of SENA (National Learning Service).
Transfer
In association with the Polytechnic Grancolombiano and CUC Universities of
Barranquilla, creation of the LABOR TECHNICIAN, PROFESSIONAL TECHNICIAN AND BPO TECHNOLOGIST programs, approved by the District Secretary and the Ministry of Education, respectively.He directs the human resources committee of 5 unions.
Strategic ally of the Colombian Government of the Productive Transformation Process, for the BPO sector.
SUCCESS STORIES
Seguros Pichincha, consulting to diagnose and design a customer service channel. Knowledge certification for 30 operation leaders and training for more than 60 customer service executives.
Banco Davivienda: collection area, implementation of the Results Management Model. Assembly of business intelligence area. Support areas. 120 advisers. Return on Investment. 200: 1. Years 2012 to 2015.
GAS NATURAL, consultancy for the consolidation of operations in 6 countries, design of an operation model with third parties, contractual model, billing scheme. Evaluated ALLUS, Milenium. Consolidation of operations of Gas Natural, Unión Fenosa. AVAYA technology integrator, NICE. Return on Investment (5: 1). 2011.
Colombian Association of Contact Center and BPO, training of 3,680 managers in more than 25 specialized training programs for means of associated contact center operations between 2010 and 2012.
Banco de Bogotá, consultancy in the development of a Service Center for the bank through Megalinea. Sales operations, services, collections. 1200 agents, 200 people in support areas. AVAYA, NICE, PEOPLE SOFT, year 2010-2013.
SICOBRA-Ecuador, consulting and training for supervisors and agents in the cities of Quito and Guayaquil, implementing a coach-of-trainers methodology for 700 Call Center Agents. Currently has 5 Trainers using the methodology, return on investment 8: 1.
Consulting: Sizing.
Training: Nurses, Consultants, Doctors.
Precision Model.