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Como monitorear y asegurar la calidad en

How to build differential profiles in digital channels in times of pandemic

SEMINAR

September 21, 22 and 23

9:30 AM to 12:30 AM

Synchronous Virtual Format

$ 170 usd

$ 570,000 cop

objective

Know how algorithms are built to determine successful profiles of your collaborators.

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Profits

  • Know the development and application of the best practices in the sector to your operation

  • Obtain specific tools for human resources management.

  • Develop tools to reduce turnover

9 HOURS OF TRAINING

Content

  • What is an algorithm in Personnel Selection for Bpo operations

  • Which  are the Differential variables

  • What the Algorithm looks like

  • Different views of how the Algorithm is displayed

  • Platforms to use

  • The differential profile for Supervisors and Advisors of the Sales, Service and Collections campaigns is delivered

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DOWNLOAD THE BROCHURE

Take with you all the information from the Seminar on how to build differential profiles in times of pandemic

Download

DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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