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Como monitorear y asegurar la calidad en

Precision Model

SEMINAR

Synchronous Virtual Format

objective

It is a methodology of concrete questions used to clarify customer requests and respond to specific requests.

It is not easy to verbally express the same level of complexity and depth of how you think. The result of that translating thoughts into words is only an approximation of the original idea, a superficial structure. Through structured questions provided by the TELEACTION PRECISION MODEL, this surface structure is converted into a deep structure, recognizing what the client communicates and delivering a precise answer.

Profits

  • Transferable to coaches to be replicated in the organization

  • Certification that legitimizes the trainer to replicate the methodology  TELEACTION PRECISION MODEL

  • Increase FCR

  • CEX Improvement (Customer Experience)

  • TMO decrease

  • Decrease in care costs

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8 HOURS OF TRAINING

Content

  • BPO industry trend.

  • Neurological models.

  • Typology of clients. 

  • Why a Precision Model when serving customers, selling and collecting.

  • Definition of the Precision Model.

  • Semantic structure. 

  • Practices. 

  • Campaign Manuals.

  • Validation tool. 

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DOWNLOAD THE BROCHURE

Take with you all the information from the Precision Model Seminar

Download

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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