Entrenador de entrenadores para atencion

Successful service at the Help Desk

SEMINAR

Synchronous Virtual Format

objective

Develop the necessary skills of a successful Help Desk Advisor.

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Profits

  • Improve customer service

  • Get participants to understand the importance of the help desk within the company's overall customer satisfaction strategy.

16 HOURS OF TRAINING

Content

  • Presentation

  • Importance of help desk

  • Industry data

  • Competencies

    • Answer within the established time

    • Use professional protocols

    • Properly record the information

    • Listen carefully to what the client says

    • Respond according to the provisions of the Frequently Asked Questions Manual

    • Remains calm at all times, even with clients or difficult situations

    • Comply with what you promise

    • Achieve personal management goals

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Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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