gestion y medición del recurso humano en

Management and Measurement of Human Resources in the Contact Center (Omnichannel)

SEMINAR

Date to be defined

Time to be defined

Synchronous Virtual Format

objective

Design and successfully implement a human resources management model in Digital Channels according to best practices.

Profits

  • Know the development and application of the best practices of the sector to its Digital Channels

  • Obtain specific tools for human resources management.

  • Develop tools to reduce turnover

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16 HOURS OF TRAINING

Content

  • Neurolinguistcia:

    • Perception Channels

    • Types of thinking

    • Extraversion - Introversion

  • Competencies Model for Digital Channels

    • Selection :

      • Description of charge for competencies

      • Job profiles by competencies

    • Training

      • Determination of training needs by competencies

    • Evaluation:

      • Performance evaluation through competencies

      • Awards and Competitions

    • Feedback :

      • Competency coaching

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DOWNLOAD THE BROCHURE

Take with you all the information from the Human Resource Management and Measurement Seminar in the contact center

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Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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