Obtain the necessary knowledge to successfully design and implement a retention campaign in the contact center with significant increases.
Know the fundamental principles that increase productivity in retention operations.
Possess the information to implement improvements in retention operations.
16 HOURS OF TRAINING
Channel Maturation Scheme
Results Management Model
3.Processes Support Areas
Processes Support Areas - HR
What is thought?
Human Resources Processes
Processes Support Areas Training
Processes Support Areas - monitor
Integrated monitor system
Skills to develop
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Take with you all the information from the Third Party Relationship Management Seminar
Synchronous Virtual Training
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.