Como%20se%20mide%20los%20asesores%20de%2

Relationship Management with the third party

SEMINAR

Synchronous Virtual Format

objective

  • Obtain the necessary knowledge to successfully design and implement a retention campaign in the contact center with significant increases.

PAPEL%2520ROTO_edited_edited.png

Profits

  • Know the fundamental principles that increase productivity in retention operations.

  • Possess the information to implement improvements in retention operations.

16 HOURS OF TRAINING

Content

  • Channel Maturation Scheme

  • Results Management Model

    • Transactional processes

    • Transactional Indicators

      • Efficiency Indicators

      • Quality indicators

      • Cost Indicators

  • 3.Processes Support Areas

    • Processes Support Areas - HR

      • What is thought?

      • Human Resources Processes

    • Processes Support Areas Training

      • Learning Cycle

      • Agent Training

    • Processes Support Areas - monitor

      • Integrated monitor system

      • Monitor types

      • Monitor methods

      • Operational Monitoring

      • Strategic monitoring

      • Skills to develop

11187341_944702758894254_126901029757122
PAPEL ROTO 2.png

DOWNLOAD THE BROCHURE

Take with you all the information from the Third Party Relationship Management Seminar

Download

Synchronous Virtual Training

computador_persona.jpg

Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

Sin título-2.png

CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

FIND US

tell us