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Pricing BPO

SEMINAR

Date to be defined

Time to be defined

Synchronous Virtual Format

objective

Will get  fixing tools  the prices that add value to the customer, but may also determine sale prices that are profitable.

Profits

  • Know the development and application of the best practices in the sector to your operation

  • Obtain specific tools for human resources management.

  • Develop tools to reduce turnover

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9 HOURS OF TRAINING

Content

  • Global Trends in Contact Centers

    • Post-Covid Era Best Practices

    • Digital Channels

    • Aligning Performance Management (Management Model)

  • BPO Channel Results Management Model

    • Omnichannel

    • Structure

    • Indicators

    • Differential Profiles

    • Balanced Scorecard

    • Sigma

  • Financial analysis in operations according to KPI's

    • Billing units

    • Factors that affect it

    • Actions to take. Based on cases.

    • Return on Investment, IRR

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DOWNLOAD OUR CONTENT

"TOOL TO CALCULATE NUMBER OF AGENTS IN INBOUND CHANNELS" 

Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

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CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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