Successful sale to customer

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How to manage collection channels

SEMINAR

Synchronous Virtual Format

objective

Obtain the knowledge necessary to successfully design and implement a collection campaign in the contact center with significant increases.

Profits

  • Know the fundamental principles that increase productivity in collection operations.

  • Possess the information to implement improvements in collection operations.

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16 HOURS OF TRAINING

Content

  • Definition of Collection  Telephone

  • Telephone Collection Channels

  • Telephone Collection Indicators

    • Efficiency: Number of Dials, Number of Contacts

    • Quality: Number of commitments  payment, Commitment amounts, Impairment level

    • Cost: Cost per contact, Cost per payment commitment

  • Process to work

    • Portfolio from 1 to 30 days, 31 to 60 days, 61 to 90 days

  • Key elements to consider

    • It has a management model

    • Consider the Success Factors

  • Planning in the assembly of collection campaigns  phone in 8 steps

  • Skills to develop in RCTs

    • Meets dialing standards

    • Use professional protocols

    • Communicates effectively with the client (Product, Age of arrears, Amount of money owed)

    • Listen carefully to what the client has stated (Communication Tools)

    • Respond according to what is established in the Manual of Objections MO (How to refute the reasons why they do not pay)

    • Closing of Negotiation (Amount, Payment commitment)

    • Remains calm at all times, even with clients or difficult situations

    • Achieve personal management goals (Number of payment commitments.

Patricia Alzate consultora en canales de cobranza
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Synchronous Virtual Training

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Methodology

At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.  

For this:

  1. We reduced the duration of training sessions.

  2. We guarantee interactivity with the participants and pedagogical tools.

  3. We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.

Strengths

Ventajas del formato Sincrónico

CONTACT US

Tel Col:  (+57)  310 801 2629

      (+57) 1 349 8840

Tel Per: (+51) 989 176 902

Calle 67 # 8 - 12 office 602, Bogotá Colombia  

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